360° innovative customer-centric solutions

Landscape analysis & benchmarking

• CRM/ebusiness strategy assessment
• Customer centricity assessment
• Marketing mix assessment

Effectiveness/ROI

• Web/Customer analytics
• Impact assessment
• NPS
• KPI development & tracking
• Best practice creation

Strategy development

• Impact of new trends
  (web2.0, education vs marketing/sales,...)
• CRM strategy & vision formulation
• CRM roadmap development

Project & interim mgt

• Pilot set-up
• Edetailing (virtual, tablet, webconf)
• Campaign management, web sites
• Search engine marketing
• Change management
• Creative services
• Innovative Medical marketing/education