Net Promoter Score

Net Promoter Score

Digitalization significantly increases the power and velocity of the customer’s voice… how can you identify, keep and grow your engaged & loyal customers?

What kind of strategy can be deployed to reduce the % of “detractors”, and how can we activate “passive” customers?

How can you improve your offerings overall?

Based on the NPS methodology from Fred Reichheld, Across Health measures how your customers perceive the different contacts they have with your organization.

A bottom up and top down NPS measurement, translated into customer interaction initiatives will allow your organization to respond more quickly to your customers and enhance the customer experience overall.

Our expert in this field

Philip Baciaz
Principal
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Country Lead:

Jan Keuppens
Managing Director
+32 495 551 557

Country Lead:

Patrick Vidal
Managing Director
+33 6 76081126

Country Lead:

Patric Jarchow
Managing Director
+49 172 854 30 30

Country Lead:

Beverly Smet
Vice President Europe South
+ 32 478 642 846

Country Lead:

Edwin de Fouw
Managing Director
+31 621 210 437

Country Lead:

Ruud Kooi
Vice President Europe North
+31 648 10 20 30

Country Lead:

Pat Thistlethwaite
Managing Director
+1 973 908 8570

Country Lead:

Eva Velasco
Managing Director
+34 662 112 258

Country Lead:

Fonny Schenck
CEO, Across Health
+32 477 453 287

Country Lead:

Beverly Smet
Vice President Europe South
+ 32 478 642 846
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