Do you need to understand the level of adoption, competency level and satisfaction for digital across your organization? What are the key barriers?
How advanced is your multichannel CRM strategy? Which areas of the CRM roadmap are covered – and which are still lacking?
How are your peers performing? And how are you performing vs other industries? What do they do better?
Every year, Across Health is running its Digital Barometer study across three regions - Europe, US and China - to assess digital maturity across several dimensions. Benchmarking these results with your own organization gives you insightful information that can help you in managing your move towards “The Normal”, i.e. when digital is no longer a novelty, but part and parcel of the “New Normal” way of doing business.
Next to this, Across Health has developed its own proprietary questionnaire based on the Gartner Building blocks, which will assess your CRM readiness through an in-depth online questionnaire and benchmark those results against your peers.
Our expert in this field