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Jeroen Derynck (1974) joined Across as Program Manager and helps our customers in defining their communication and IT strategies in times of transformation. His primary focus is on changing employee behavior and corporate culture through collaboration and innovation.
Fully aware of the role of communications in times of transition, he advises and consults senior executives on how to engage their workforce, business partners and sourcing partners in their change initiatives, and helps them to position and market their employer brand equity.
With a Master in Media and Communications and one in Translation & Interpretation English/Spanish, he started his career in the automotive industry as Team leader of the French/Italian Helpdesk in 1997. Later, he moved over to other technology-driven sectors such as Customer Service/Call Center, Human Resources, Consulting and Financial Services where he assumed various management roles.
Jeroen's passion for communications and cross-cultural differences drove him to work in multi-cultural environments, with different assignments all over Europe including France, Sweden, Ireland, U.K, Switzerland and The Netherlands. For both personal and professional reasons, he lived for shorter or longer periods in Amsterdam, Seville, Paris and London.
He was responsible for End2End delivery of projects in the following domains:
- Outsourcing of back offices (FSI)
- Insourcing of Call Centers (Automotive & IT)
- Rationalization & Business Process Engineering (FSI)
- Implementing ASPs (FSI)
- Software Selection and RFQ (FSI)
- Establishing Service Management organization (FSI)
- Project Management & Quality assurance methodology
- Customer Relationship Management systems (FSI & Call Center)
- Workforce Management system (Call Center)
- Campaign Management (Call Center & FSI)
In his last role as head of project management & business support he was responsible for vendor relations, recruitment, communications, training & development, IT governance and project portfolio management. His teams totaled up to 30 people and were located in Brussels and Amsterdam.
Companies such as Volvo, Vedior, Sitel, Postbank, and ING can vouch for his skills as relationship builder, quick learner, innovative people manager, passionate communicator , Covey aficionado and transformational leader.
When Jeroen is not on the move he finds his Zen in classical music, contemporary art, reading, tennis and grooming his garden.
Languages: NL, FR, EN, ESP, IT
Nationality: wherever he lays his hat - officially Belgian.
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